Thursday, April 16, 2009

For my customers

Hello everyone. I am sorry I have not posted much the last few days.

I just wanted to say that if you are not happy with your purchase, please feel free to contact me. My email address is I will do my best to appease the situation. I would never share your name with any other designers or anyone at all.

I really try my best to incorporate my own style into my kits. I love colors and well I definitely love flowers and natural elements. I always have, even before discovering digital scrapping.

I feel really down right now and hopefully this feeling will pass.
Maybe it is the busy schedule at work, the stress from family, in combination with my own sensitive nature, but I feel like I should just quit.

If my customers are ending up having to recolor things because what I've provided simply does not work, then I am doing something wrong. I try not my best to include blurry things, pixelated, or even stray pixels, but if one gets by me, do let me know.


LovelyMissKait said...

Hi Phuong,

I am sorry to hear that you are feeling under the weather at the moment. I hope that things get better for you soon. Being overly busy, keeping up with family responsibilities and finding time to unwind can be so very difficult.

If your customers are ending up having to recolor things because what you've provided simply does not work, then good for them.

How are you supposed to provide us with all of the colors we think we need? When one purchases a kit, one can look at the preview to see if the colors and textures are exactly what one is looking for. Sometimes, I recolor to my heart's content because I so love a texture on a paper.

As far as pixelated or stray pixels, that has never been my experience with your designs.

Cheer up, I am rooting for you.
Hugs, Kait

carola said...

You know, color is not my thing on most days, but the textures you have in your kits are the best! So, as Kait said, I recolor, but I do not feel in any way that you don't provide what I need. One more thing - your quality is awesome :)

Stephanie said...

Phuong you totally rock, don't let anyone bring you down and PLEASE don't quit!!! Love ya!

Robin said...

I have to agree with all the ladies! Your designs are so unique and I just love them. I'm sorry you are feeling down!

mshawnee1 said...

Phoung, your designs are spectacular! Don't be so hard on yourself. I think recoloring is something all scrappers do, and it has nothing to do with the wonderful kits you have provided, they just need to be color tweaked to match photos, or other images in the layout. I love your stuff. I don't buy near as much as I would like to because, Like everyone else, I'm watching my pennies right now, but you are a wonderful designer!!

cca said...

You are by far ... one of my favorite designers ... PERIOD! I have almost every kit you've ever created and I am ecstatic with every single one of them. The quality is fan-friggin'-tastic!!!

Team PTON! GO Girl. I love your creativity and always rush to see your new products.

I hope you feel better soon. I hate that you're feeling down.

Lots of Big hugs for you!! ((((Phuong))))

Signed ... One of (if not THE) biggest fan you have.


twinsmomflor said...

I totally agree with everyone. Your designs are stunning Phuong. I've been a fan of yours for a long time the quality is great and amazing colors. I had to recolor kits I love that doesn't mean they are bad. There is no other texture like the ones that you make.
Unique awesome kits from a unique lady... We love you. Don't let a bad comment get you.

Karen Bowers said...

phuong, i love your work, and i'm scrapping a large album of our trip to costa rica, and i don't know how i'd be scrapping it without your kits, esp "day at the zoo." it really gives me just the right colors and elements that i need to bring this very special trip together.

and i'm one nitpicky customer, and i don't think i've ever found a problem with your product.

Becky said...

Sounds like you need a spa day, my dear! Treat yourself to something special and take a break! We love you!

jennV said...
This comment has been removed by the author.
jennV said...

Phuong--Please, you HAVE to be kidding me. Your colors rock - that's what gives them the unique scrapping experience. I like kits all color coordinated sometimes too, but what I LOVE about your stuff is that it can make an EXTRAORDINARY layout....not saying I'm the best scrapper, but here is one of my favorites with your is my favorite layout so far this year - BECAUSE of your designs.

Kimberly said...

Thought you might like to know that for the first time in my life, I submitted a piece for publication with the help of a friend who also submitted. The kit we chose to work with? Your Serenity kit.

Brooke - in Oregon said...

I don't post here often but felt like I needed to give you a hug. You are such a generous kind person and I am truly sorry for whatever was said by someone who is not very kind! I often recolor things but it is in NO WAY a slight to the designer, just that my brain seem to need the color to be different. One of the things I love about digi is being able to change things up a bit. So remember just cause there are a few unhappy souls out there that seem to have a need to be hurtful, there are SOOOO MANY more of us that love your style. Hugs and blessings on you and the family.

Joan said...

I love your kits! You have such beautiful flowers and papers and I love the colours too! You are one of my favourite designers!

Hugs from jonee.

Karen said...

Hey there - please don't let anything get you down. You have a totally unique style so just continue being YOU and doing what you're doing! Our one and only Phoung! You'll never know what kind of hidden motives someone might have when they complain so try not to worry about it. We love you! And we love your designs!
Karen Maggie

Jud565 said...

Phuong, I've told you before and I'll say it again, you are one of my favorite designers! I love the products you put out! You know, you won't be able to please everyone, and that's okay. Just keep doing what you're doing and feel good about it because there are tons of other people that are happy because of it.

Cheer up! Go treat yourself to something nice! :-)

Heidi D. said...

Phuong, you are very talented, and your quality is outstanding. If some mistake happens to get by your quality checks, then I'm sure you would be as wonderful and gracious about fixing it as you are about everything else you do.

Recoloring kits is just part of what customers do... it's no reflection on the person who designed the kit. :)

It sounds like you need a deep breath, some big hugs, and a good piece of chocolate - and to know that you and your designs are wonderful. I'm sorry you are having a rough patch right now, but I feel confident it will pass soon. Hang in there!

papps300 said...

Phuong, please dont be down. I am sad to hear that you are feeling like this. I think your work is amazing and I look forward to your news feed to see what wonderful things you have created. I hope you feel better soon xx

Sweeet said...

Phuong, don't let a couple of ding dongs bring you down..I'm sorry if that will upset anyone, but seriously, one thing I've learned in life in general is that you will NEVER please everyone ... you just have to move forward and know in your heart YOU are doin what YOU enjoy! I, for one, can say I totally dig all your designs...been a HUGE fan, so you better NOT quit, I'll stalk you!!!! *giggles and huge/tight hugs*

bnbsmom13 said...


First I want to say I have never left a comment for anyone before. Second, I had to write to you... you are my all time favorite designer. I love, love, love your work and check your blog everyday to see if you have something new out.

I was in a scrapbook business for 11 years and I learned that you are never going to have everything people want. I once had a lady chew me out because I did not have potato stickers... seriously potato stickers made this lady come unglued :-) There are millions of colors out there. No one can satify every color possibility. If someone is unhappy they are welcome to move on and make their own.

I don't want to see you get down because of an impossible request. Your designs are AMAZING! If you were to ever quit, the digital world suffer a great loss.

Keep designing and continue being creative- we love you!!!

Linda said...

My Dear Phuong,

I'm sorry to hear you are feeling down but I understand it too. As women we most definitely have too much and sometimes just need to be a wee bit selfish and allow some "me" time. Be sure to take care of you first. That's not selfish at all! That is so you are able to handle what life tosses: ) hmmm, I need to take my own advise! LMAO

GF, you already know you have inspired me from day ONE! I have everything you have ever made and your kits are actually one of the few that I can use ALL elements without having to take from other kits and/or recolor. I have to admit I do it as well. That is not because I am unsatisfied but because I love any given kit so much and I simply want to tweak it to my own needs, photos, etc. I think we all do it.

Don't let one or even more customer get you down. I would be devastated if you stopped but I would understand. You have to do what's best for you.

I LOVE your work and I know you have a huge following.

I agree with everyone here and my hope is one that you do as well.

I will be sending good thoughts and prayers your way.

Relax and take care of you:)

Hugs and Love,

Lynn said...

So sorry that you are bummed, Phuong. I'm not sure what has transpired; however, sometimes someone's comment just gets to us and bugs us and makes us upset.

I, too, am pretty sensitive, so I can relate to how you feel. Just know that you are an amazing designer and super sweet person. Take some you time. . .you deserve it!


Sandy_in_MD said...

I hope you are feeling better. Your designs are wonderful and well made. I look forward to your new calendar kit each month! And your zoo kit is so much fun! Take care & sending hugs your way. Sandy H.

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ruthann said...


You are one of the most amazing, talented designers in the digiscrapping world...I love all your kits and wish I could buy all of them...At some point I break down and buy most of them...Do not doubt you fan base and do not second quess your abilites, and please do not consider quitting..
The quality of your kits in always the highest quality...

In other words, we love ya!!!!

Hang in there!!!!

Amysout said...

OMG(osh) - you are a terrific designer!!Your work is beautiful - who have you been listening to? You're a great person too Phuong - don't you dare quit!!